Frequently Asked Questions

As part of our commitment to creating a positive impact, Shelux proudly support Rize Up Charity; an organization dedicated to aiding women impacted by domestic violence. We firmly believe that by standing together, we can drive change and break the cycle of abuse. Through our collaboration with Rize Up Charity, we actively contribute to the work they do in providing resources, advocacy, and support systems that empower survivors to regain control of their lives. Shelux redefines luxury as a force for good. Shelux is not only about lavish giveaways, but also about giving back to the community Through various philanthropic endeavours, we channel the power of luxury to make a positive impact. We believe that luxury should be inclusive, empowering, and a means to inspire positive change. Shelux is wholeheartedly committed to creating a world where women feel empowered, connected, and supported. Through our unwavering dedication to building a vibrant community and our partnership with Rize Up Charity, we aim to be a beacon of hope and a catalyst for change. Together, we rise above challenges, uplift each other, and pave the way for a brighter future for all women.

The Shelux Loyalty membership is a great way to get access to our member offers. It’s a monthly subscription that gives you access to the Shelux Members Portal where you can save from official business partners and also receive 1 accumulating entry per month into every single Shelux promotion, even the one-day promotions, with a cancel at any time policy.

That is SIMPLE, if you purchase a package you’ll be added to our mailing list and also receive login details to your Shelux+ Members Portal and Mobile App (android and ios). When you are there you can access the discounts from our official partners, update your details if need be and also see our upcoming special offers and promotions.

If a Shelux Loyalty Member decides to upgrade their membership, that will come into effect on your next billing cycle. Once that comes to affect you will receive the amount of entries and access associated with that membership tier. If we generate a new promotion you will receive entries for that tier. If a Loyalty Member decides to downgrade their membership, that comes into effect on the next billing cycle and if we generate a new promotion you’ll receive access and entries based on that tier.
How the system generates entries are based on 2 factors:

1= The months you’re an active member

2= The highest tier you are on, at the time of generating entries

For example, if you are on premium for 4 months that is 16 entries, then you drop down to the entry-level for your 5th month. If we generate entries for a promotion you’ll receive 5 entries.
Now if you upgrade again for your 6th month, and we generate entries you’ll then receive 21 entries.

The longer you are an Shelux+ Loyalty Member the more entries you’ll accumulate. Entries always accumulate by the month you are a member, but they are generated based on 2 factors, The months you’ve been a member and the highest tier you are on at the time of entry generation/promotion going live.

For example, if you are on premium for 4 months that is 16 entries. Then you you change your membership to the entry-level membership for your 5th month. If we generate entries for a promotion while you’re on the entry-level tier you’ll receive 5 entries.
Now if you upgrade again for your 6th month, and we generate entries you’ll then receive 21 entries.

Mobile App: Once you download the mobile app click the Side Menu> Then Click membership> once there click on the card Icon and then Access Payment information, this will take you to the Stripe Account screen.

Web Portal: Login> click Profile> Click Membership> Then Access payment information

Note: If there is no payment information your account may be cancelled, please email **Address Here***

The best way to know you are a part of the promotions is to login to the Shelux+ mobile app and check your entries there. you should also receive your entries via email but please check your junk and promotions folder.

Yes! members are in all draws, but if you want to take advantage of that promotion you can grab a once off package. Keep an eye out on your emails if you’ve purchased before as you’ll receive VIP offers.

The Shelux Loyalty Membership is the gift that keeps on giving. For example, if you sign up for the Entry Level membership (Saphire Membership) you’ll receive 1 entry valid for that month. Then every month you’re a member they accumulate. (6 months a member = 6 entries)

Now if we generate entries for a giveaway or giveaways in that 6th month you’ll receive 6 entries for all those draws.

Another example is if you’re a Diamond member, in 6 months you’ll have 60 entries into all draws.

After your purchase, you’ll receive welcome emails including login details for the Shelux webpage where you can see your entries and you’ll also receive them in your email. If they are not in your inbox you can always check the junk or promotions tab in your email client.

When you sign up to Shelux  you’ll provide your contact details, these are what are used to contact you and if you are the lucky Shelux winner you’ll be contacted within 24-48 hours.