Shelux Membership
Terms and Conditions
- Shelux (ACN
(Shelux, we, us or our) operates the Shelux platform, providing one-off and loyalty memberships to which these terms and conditions apply.
- You must be 18 years of age or over to sign up to an Shelux membership.
- Membership of Shelux is subject to the terms and conditionsthat apply to the use of the Shelux website.
- These terms and conditions are a binding agreement between us and each member of the Shelux platform. By signing up to an Shelux membership, you agree to these terms and conditions and our Privacy Policy. Please read these terms and conditions and Privacy Policy carefully before you purchase a Shelux membership. For more information regarding our use of your personal information and opt-out procedures, refer to our Privacy Policy.
ONE-OFF MEMBERSHIPS
- One-off memberships are the perfect way to access our services and the Shelux platform for a shorter period to suit your needs.
| Tier | Cost | Benefits |
| One off Member | $10 | One off payment.
– 3 entries into a particular draw of that month. – 1 Week access to membership discounts. |
- You may purchase multiple one-off memberships, which will accumulate and combine your days of access to the Shelux partners database.
- You may purchase both loyalty and one-off memberships at the same time, however the access days from the one-off membership will not be used until after your loyalty membership is cancelled or terminated.
Entries into promotional draws
- If you purchase a one-off membership via a link that is advertised as part of an Shelux promotion (official link) during a promotion period, you will receive the set amount of entries associated with that package as a part of that particular promotion.
- For the avoidance of doubt, you will not receive entries into more than one promotion if you purchase a once off package using an official link. If you would like to receive access to all Shelux member only promotions, then you must hold a loyalty membership.
- Entries into promotional draws are otherwise subject to the terms and conditions associated with the relevant promotion, which should be read in conjunction with these membership terms and conditions.
LOYALTY MEMBERSHIPS
- Loyalty memberships are an on-going subscription to the Shelux platform, which are direct debited until cancelled by you or terminated by us in accordance with these terms and conditions.
- There are three types of loyalty memberships, as follows:
| Tier | Cost (per month) |
Benefits |
| Sapphire | $9.95 | · Access to the Shelux partner database for mates rates with 40% of our partners
· Entry level discounts at selected partners, as shown in the Shelux portal · 1 accumulating entry per month of membership into all of our trade promotion draws while at this tier · Invites to Shelux events and games across Australia · Shelux early bird promotion emails |
| Ruby | $19.95 | · Access to the Shelux partner database for mates rates with 70% of our partners
· Exclusive premium tier discounts at selected partners, as shown in the Shelux portal · 4 accumulating entries per month of membership into all of our trade promotion draws while at this tier · VIP invites to Shelux events and games across Australia |
| Diamond | $29.95 | · Access to the Shelux partner database for mates rates with all of our partners
· Exclusive elite tier discounts at selected partners, as shown in the Shelux portal. · 10 accumulating entries per month of membership into all of our trade promotion draws while at this tier. . Priority VIP invites to Shelux events and games across Australia |
- Loyalty discounts provided at any level of loyalty membership are subject to the terms and conditions associated with that discount provided by the relevant partner. Shelux is not responsible if a discount offering by a partner changes at any time, or for any exclusions that may apply.
Entries into promotional draws
- Loyalty members accumulate entry/ies for each continuous month that they hold a membership. Entries are generated based on your current loyalty membership level. This means if you have held a loyalty membership for six months and have changed your membership status from one membership level to another during that time, the total number of entries you receive in a draw will be calculated in accordance with the membership level you hold at the time of the draw, regardless of your previous membership status.
Example: If you hold a Diamond membership for four months you will receive 16 entries into a promotional draw. However, if you then decide to downgrade your membership to the Sapphire membership for your fifth month and we generate entries for a promotion while you’re on the entry-level tier, you’ll only receive five entries. If you then upgrade back to the Diamond membership for your sixth month, and we generate entries for a promotion you will receive 21 entries for that promotion.
- Loyalty membership entries into promotional draws are generated before the relevant promotion period commences. Please check the Shelux member portal via our website portal. If your entries are not showing inside your portal, please contact us.
- Entries into promotional draws are otherwise subject to the terms and conditions associated with the relevant promotion, which should be read in conjunction with these membership terms and conditions.
- Additional bonus entries into promotional draws are available to all loyalty members upon achieving six-monthly membership milestones, regardless of the level of membership they hold. Bonus entries are calculated as follows:
| Length of time loyalty membership held | Bonus entries |
| 6 months | 5 bonus entries into 1 promotion of their choice |
| 12 months | 10 bonus entries into 1 promotion of their choice |
| 18 months | 10 bonus entries into 1 promotion of their choice |
| 24 months | 10 bonus entries into 1 promotion of their choice |
| 30 months | 10 bonus entries into 1 promotion of their choice |
| 36 months | 10 bonus entries into 1 promotion of their choice |
| 42 months | 10 bonus entries into 1 promotion of their choice |
| 48 months | 10 bonus entries into 1 promotion of their choice |
| 50 months | 10 bonus entries into 1 promotion of their choice |
To receive the bonus entries as set out above, a loyalty member must email us with proof of their membership and details of the promotion that they wish to apply the entries to.
Upgrade or downgrade of Loyalty Membership
- You can request to upgrade or downgrade your loyalty membership at any time through you Shelux portal, however it will come into effect on your next billing cycle. No refund will be offered if you opt to downgrade your membership mid-billing cycle.
TERMINATION OF MEMBERSHIP
- You may cancel your membership at any time by emailing us. We will then provide you with a link where you will prompted with steps to cancel your membership.
- Once the cancellation process is complete, your membership will be cancelled instantly and you will be sent a confirmation email. No refund will be offered if you cancel your membership mid-billing cycle.
- Cancellation of your membership will not remove you from our marketing database. To remove yourself from our marketing database you must click the unsubscribe link in the promotional email or SMS message (as relevant) and follow the prompts.
- If you hold a loyalty membership and, for any reason, a direct debit for payment of your loyalty membership fails, we will attempt to debit you payment on four further occasions every five days over a 15 day period after the initial payment failure. If, after five attempts, we are unable to debit your loyalty membership payment, your loyalty membership and all membership benefits will be terminated.
- You may re-subscribe to a loyalty membership at any time. If you re-subscribe within 30 days of cancelling your loyalty membership or your loyalty membership being cancelled by us, you will retain all previous benefits you held under your loyalty membership. However if you do not re-subscribe to a loyalty membership within 30 days of cancellation or termination, any previous benefits you had as a loyalty member will not carry over.
MEMBERSHIP SIGN-UP BONUSES
- From time to time we may offer sign-up bonuses, special offers or free trial periods. These bonuses, special offers and free trial periods are only valid in accordance with the terms and conditions which apply to that bonus, special offer of free trial period.
- If you sign up to a free trial period and do not cancel before the end of the free trial period, your nominated payment method will be automatically deducted in accordance with the loyalty membership terms set out above until you cancel your membership in accordance with these terms and conditions.
CHANGE OF DETAILS
- You should notify us of any change of name, address, contact number, email address or billing information by updating your details online by emailing us.
- We will not be responsible for any failure by you to notify us of your change of details, which may result in you not obtaining the full benefit of your Shelux membership.
LIABILITY
- We do not exclude any rights and remedies in respect of goods or services under the Competition and Consumer Act (2010)which cannot be excluded, restricted or modified. However, the remainder of this clause will apply to the fullest extent permitted by law and we and our partners are not be liable (including in negligence) for any loss (including but not limited to indirect, special or consequential loss or loss of profits), expense, damage whatsoever which is suffered or for any personal injury, illness or death suffered or sustained in connection with Shelux membership, except for any liability which cannot be excluded by law.
GENERAL TERMS AND CONDITIONS
- For the purpose of these terms and conditions, mates rates means the discounted rates we have arranged with each of our partners and distributors. A full list of our partners is available at com/materates.
- We are not responsible for any tax implications arising from you using the Shelux platform or receiving any benefit from it.
- We may exclude or suspend you from the Shelux platform or from receiving benefits from the Shelux platform if you:
- engage in conduct that may jeopardise the proper conduct of the Shelux platform;
- act in a disruptive, annoying, threatening, abusive or harassing manner;
- do anything that may diminish the good name or reputation of us, our partners or any of our related entities or contractors;
- breach any law in connection with the Shelux platform or your participation in our promotions; or
- behave in a way that we reasonably believe is otherwise inappropriate.
- You must not assign or attempt to assign any right or liability under these terms and conditions without our prior written consent.
- Any term of these terms and conditions that is expressed to survive, or by its nature survives, the termination or expiry of these terms and conditions will survive and continue in effect following such termination or expiry.
- All references to $ in these terms and conditions are in Australian dollars.
- We may, from time to time, amend these terms and conditions. The amended terms and conditions will apply from the time they are posted on the Shelux website or are otherwise notified to members. If you do not wish to accept any amendments to these terms and conditions, you may cancel your Shelux membership.
- We may cease offering memberships by notifying members on the Shelux website or otherwise, provided that we provide sufficient notice so that the termination does not cause unreasonable financial or other detriment to members.
- These terms and conditions are governed by the laws of NSW, Australia.